Legal
Terms & Conditions
Description
The measurements, descriptions and photos of each piece are as accurate as possible. However, due to the handmade and artistic nature of the work, slight variations in colour, texture, dimensions, and form should be expected. Each piece is a one-of-a-kind creation, shaped by natural processes and artistic intention. A certificate of authenticity is included with each original work.
Delivery
If the item purchased is in stock – such as digital prints, stickers, vases, or original paintings – it will be shipped within 2–3 working days. However, most of the work is made to order, and production times may vary:
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Vases: approx. 1 month
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Paintings: approx. 2–3 months
Please note that express production is not available, as the process requires time and care.
Shipping
Items are shipped via the Swiss postal service. Stickers and small items may be sent as letters, while larger works will be shipped as packages. Standard shipping is available within Switzerland and across Europe. International small goods shipping rates (CHF) are as follows: https://www.post.ch/de/briefe-versenden/kleinwaren-ausland/kleinwaren-international
All parcels include tracking. Shipping costs are calculated and added at checkout.
Please note: Any customs duties or import taxes are the responsibility of the customer and must be paid upon receipt of the parcel.
Packaging
Each item is carefully wrapped using sustainable, minimal, and aesthetic packaging. A certificate of authenticity is included with every order, making it perfect for gifting or collecting.
Return/Refund Policy
Returns are accepted only for items that are currently in stock. To initiate a return, you must contact us within 14 days of receiving your item. Returned goods must be in their original, undamaged condition and packaging. Once received and approved, a full refund will be issued.
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Made-to-order items are non-refundable.
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If an incorrect item was delivered, return shipping will be covered.
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If returning for personal reasons, return shipping is at the customer’s expense.
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In the event that a product arrives damaged, a replacement will be arranged.
Disclaimer
Please note that colours may appear slightly different on screen than in real life. Because each artwork is unique and handmade, minor variations from the displayed images are to be expected and embraced as part of their artistic character.